Retention Marketing: Turn One-Time Buyers Into High-LTV Customers
Maximize lifetime value. We build automated WhatsApp and email journeys that bring your customers back — again and again — so acquisition spend compounds instead of leaking.
- Full lifecycle map for your catalog
- Automated WhatsApp recovery flows
- Email journey builds (Klaviyo etc.)
- Offer & incentive architecture
- LTV/CAC dashboard
- Replenishment and subscription flows where relevant
Our Retention Marketing practice
Senior specialists, direct access, no juniors learning on your budget.
WhatsApp Automation
Cart-abandonment reminders, offer reinforcement with ₹-off clarity and trust nudges (reviews, certifications) that recover high-intent buyers.
Email Lifecycle Journeys
Welcome flows, browse abandonment, replenishment reminders and win-back campaigns built in Klaviyo and your existing ESP.
Membership & Loyalty
Tiers, points and exclusive drops that reward repeat purchasing and raise LTV.
Post-purchase Experience
Order updates, review requests and cross-sell recommendations timed to the customer journey.
Platforms & tools we run for this service
From first call to scaling
Audit
We deep-dive your funnel, data and current spend to find leaks and opportunities.
Strategy
A channel-by-channel roadmap with clear KPIs, budgets and creative direction.
Implement
Senior teams execute across media, creative and retention — optimizing weekly.
Scale
We scale what works, compound your LTV and hand you a system, not just results.
Combine with the right growth levers
Questions founders ask us
WhatsApp or email first?
In India, WhatsApp usually converts first — it’s where buyers already are. We split by job: WhatsApp for urgency and recovery, email for depth; each measured separately.
Which tools do you use?
We work with what you have or set up the right stack — Klaviyo, Shopify flows, WhatsApp Business API platforms — wired to your order data so flows fire on real behavior.
Do you need minimum order volume to start?
No. The first step is a cohort analysis of who already repeats — there’s a retention play for every store size.
Let’s Build Your Growth System
Get an honest audit of your funnel, ad accounts and growth opportunities — no obligation, no jargon.